While claimant catastrophic losses have remained relatively stable over the past several years, pricing has been flat and severity has increased. With little in the way of price competition, your company’s growth is largely dependent on meeting customers’ expectations of their claims process experience. Knowing why your customers are satisfied or dissatisfied with their claims experience, regardless of the cause or peril, and what your competitors are doing to meet their customers’ expectations are critical elements of your company’s ability to grow.
The J.D. Power 2017 U.S. Property Claims Satisfaction StudySM provides an analysis of customers’ perceptions of their insurer’s performance throughout the entire claims experience, from first notice of loss (FNOL) through the repair of their property. The study provides insights into how insurers may be able to improve customer satisfaction with the claims process as well as improve retention and advocacy, both of which are critical to business growth.
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