J.D. Power

Customer Impact Report: Storm Response and Outage Restoration Communications

Ultimately, it may be customers’ perceptions that dictate how history views each utility’s response to restoring power after a storm. Many of these perceptions may depend on how well the utility communicated with customers before, during, and after the storm, as well as with the media, public safety, and other important stakeholders in communicating updates and providing a consistent message. The Storm Response and Outage Restoration Communications Special Report examines the performance of utilities that have experienced storm-related events in recent months; customers’ experiences during those events; and the best practices deployed to improve such experiences and mitigate customer dissatisfaction.

Download the executive summary to learn key takeaways from the report.

The full report includes the following:
  • Number of pages: 37
  • Number of charts/graphs: 23
  • Best practices—case studies from: PPL Electric Utilities

Tax included

 

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