Proactive customer notification and alert programs are emerging in the utility industry as a new way to engage with customers in a manner in which puts them in control. Although many utilities offer some type of proactive messaging, the extent and features of those programs vary greatly. The Proactive Customer Communications and Alerts Special Report focuses on evolving customer alert and messaging program offerings; examines customer experiences with those offerings and their impact on satisfaction; and includes four utility case studies with strategy details.
Download the executive summary to learn key takeaways from the report.
The full report includes the following:
* Number of pages: 20
* Number of charts/graphs: 9