J.D. Power

Customer Impact Report: Pricing Plans and Options

While utilities typically cannot control how much they pay for wholesale electricity, as energy is more expensive in some parts of the country than in others, they can control the options they offer customers; how they communicate pricing plans; and the method they use to educate customers regarding the price of the energy products they purchase. The Pricing Plans and Options Special Report examines how customers’ perceptions of their utility’s prices impact their overall satisfaction; measures customer preferences for alternative pricing programs; and identifies best practices via case studies of the highest-performing utilities in areas influencing customer satisfaction and engagement.

Download the executive summary to learn key takeaways from the report.

The full report includes the following:
  • Number of pages:  20
  • Number of charts/graphs:  10
  • Best practices—case studies from: Arizona Public Service and Baltimore Gas & Electric

Tax included


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