J.D. Power

Customer Impact Report: Communicating Safety to Customers

Many potential hazards are associated with delivering energy to residential homes in the United States. While most utilities make safety a top priority within their organization, how often—and how well—is that message conveyed beyond their corporate walls? The Communicating Safety to Customers Special Report provides utilities with valuable information on how and where they may improve in communicating safety messages to customers, and includes includes examples of best practices by high-performing utilities.

Download the executive summary to learn key takeaways from the report.

The full report includes the following:
  • Number of pages: 34
  • Number of charts/graphs: 20
  • Best practices—case studies from: Cascade Natural Gas and Southern California Edison

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