J.D. Power

Customer Impact Report: Key and Managed Account Customer Satisfaction 2014

Key and managed accounts are a utility's most-valued customers. Although they comprise only small portion of a utility's customer base, they may account for more than half of a utility’s overall revenue. Understanding the preferences, needs, and expectations of these customers is fundamental to delivering a satisfying customer experience. The Key and Managed Account Customer Satisfaction 2014 Customer Impact Report serves as both an update of the 2013 Key Account Management and Interaction report and as a new vehicle for conveying best practices and strategies for serving this important customer segment.

Download the executive summary to learn key takeaways from the report.

The full report includes the following:
  • Number of pages: 33
  • Number of charts/graphs: 16

Tax included


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