Understanding how customer sentiment affects policy renewals and referrals, and hence an insurer’s profitability is vital in today’s market. Included in this Briefing Report is a detailed overview of the 2014 US Auto Insurance Study, its distinct methodology, and a description of the analytical techniques used to facilitate a deeper understanding of competitive performance relative to the industry, as well as specific competitors. Excerpts from the Analyst Briefing, stories with actionable commentary about topical industry issues, are also provided.
- Number of pages: 50
- Number of charts/graphs: 31