J.D. Power

Briefing Report: 2014 Property Claims Satisfaction Study

More customers than ever are filing property damage claims due to a rise in the number of natural catastrophes. With the increase in the number of claimants, your company’s growth is largely dependent on meeting customers’ expectations of their claims process experience. Knowing why your customers are satisfied or dissatisfied with their claims experience and what your competitors are doing to meet their customers’ expectations are critical elements of your company’s ability to grow, regardless of the cause or peril.

  • Number of pages: 33
  • Number of charts/graphs: 16

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