J.D. Power is a leading provider of sales and service mystery shopping, observational audits, and compliance services. The exacting standards of our Mystery Shopping Program are consistent with the company's standard research methods. We design programs from a true market research perspective that delineates between the roles of mystery shopping and traditional survey research, providing highly tactical and actionable data and insights that drive performance improvement and a measurable ROI.
We also offer individual dealership sign-up packages. Click to view all of our mystery shop offerings.