J.D. Power

Phone Sales or Service Automotive Mystery Shop

Phone-based sales mystery shops

Vehicle inquiries that come in via phone are challenging in that your team only has a few seconds to build a rapport while also providing the information your customer seeks. Do you know exactly how your phone team is handling these delicate leads?

Shops will begin immediately the week following your purchase. Phone recording available as an added option.

Please select your options below ($39 per shop, minimum of 6 shops required):

Tax included


Latest Tweets (@jdpower)