J.D. Power

Customer Impact Report: Smart Energy Programs and Awareness

An increasing number of utilities are promoting smart energy initiatives; however, it has been, and continues to be, an uphill battle for electricity providers, as customers think little—if at all—about the grid and what it means in their daily lives. The Smart Energy Programs and Awareness Special Report examines customers’ perception of smart meters and smart grid; their knowledge and awareness regarding smart meters; and how both impact their experience with their utility. The report also identifies best practices via case studies of the highest-performing utilities in areas influencing customer satisfaction and engagement.

Download the executive summary to learn key takeaways from the report.

The full report includes the following:
  • Number of pages:  35
  • Number of charts/graphs:  22
  • Best practices—case studies from: Portland General Electric, Southern California Edison, and Wright-Hennepin Electric Cooperative

Tax included


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