J.D. Power

Customer Impact Report: Energy Efficiency Programs and Awareness

Sometimes referred to as “the fifth fuel”—after coal, nuclear, petroleum, and renewables—energy efficiency (EE) is seen by many as a cost-effective way to combat climate change by reducing consumption. The purpose of the Energy Efficiency Programs and Awareness Customer Impact Report is to assess how customers have responded to EE and other DSM initiatives as measured by J.D. Power utility customer satisfaction studies. The report also explores the impact of DSMs on the overall customer experience and satisfaction.

Download the executive summary to learn key takeaways from the report.

The full report includes the following:
  • Number of pages: 16
  • Number of charts/graphs: 9

Tax included


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